SurfandSky

What We Do

We develop integration layers that connect Misterbooking’s core PMS with complementary hospitality tools. Our focus is on the intersections where data typically gets stuck: between reservations and housekeeping, between guest messages and folios, between online check-in forms and on-site service . Rather than replacing existing software, we enhance its connectivity. Each integration is bidirectional, ensuring that updates made in one system reflect instantly across all connected platforms .

Our team configures automation scenarios tailored to each property’s rhythm. We map out the guest journey and identify repetitive manual tasks that can be handled by trigger-based workflows. The goal is not total automation, but thoughtful automation—preserving human touch where it matters most. We also provide centralized dashboards that aggregate statistics from Misterbooking and its connected partners . This gives managers a composite view of occupancy trends, guest feedback patterns, and operational efficiency.

Blog

When the PMS Becomes the Central Node

A property management system is often viewed as a back-office archive, but its role extends far beyond storage. Through Misterbooking's open API, the PMS can function as the connective tissue between booking engines, housekeeping boards, and guest messaging tools. We observed a boutique property where every channel update flowed automatically into TriggerFlow scenarios, eliminating manual correction. The front desk no longer toggled between tabs; all relevant information arrived in a single planning view. This shift transformed the PMS from a passive database into an active operational hub.

The Quiet Efficiency of Triggered Messaging

Guest communication often suffers from either excessive frequency or delayed responses. During an implementation at a coastal inn, we configured automated messaging sequences tied directly to Misterbooking reservation statuses. Pre-arrival emails containing door codes and parking instructions were dispatched precisely forty-eight hours before check-in. Mid-stay check-ins were triggered automatically on the third morning of longer bookings. Staff reported a noticeable decrease in repetitive phone inquiries, yet guests mentioned feeling personally attended to. The system worked quietly in the background, never announcing its presence.

Synchronizing Housekeeping Without Walkie-Talkies

In many properties, housekeeping coordination still relies on verbal handovers and handwritten logs. A recent integration project connected Misterbooking's room status module with a mobile task board visible to all housekeeping staff. When a guest checked out early via the digital folio, the system automatically moved that room to the top of the cleaning queue. Completed rooms were marked in real time, instantly updating front desk availability. The absence of radio chatter was immediately noticeable. The building's operational status became visible rather than audible.

Upselling Without Pressure

Presenting room upgrades or late checkout options often places front desk staff in an uncomfortable sales position. Through Flow & Stay Hub's integration with Misterbooking's reservation engine, upsell offers can be presented as dynamic form fields during the online check-in process. A mountain lodge we collaborate with offers early check-in and fireplace room requests through branded, aesthetically matched modules. Orders flow directly into the PMS folio without manual entry. Guests complete the forms voluntarily, and reception simply fulfills the request. The transaction feels like accommodation, not negotiation.

About Us

The concept for Flow & Stay Hub emerged during conversations with independent hoteliers who expressed fatigue with fragmented technology. Properties using Misterbooking appreciated its PMS capabilities but found themselves juggling separate logins for guest messaging, dynamic pricing, and restaurant POS systems . We recognized that connectivity existed technically through Misterbooking’s API and Marketplace, yet the day-to-day experience remained disjointed . Our founding team includes former receptionists and software integrators who understand both the front desk pressure and the backend possibilities.

We began by building custom bridges between Misterbooking and TriggerFlow, later expanding to include integrations with revenue management tools and dining platforms . Each integration is tested in live properties before being offered more broadly. We do not claim to be the largest integration provider; we aim to be the most attentive one.

Why Trust Us

Trust is built through demonstrated compatibility with Misterbooking’s evolving API standards. Our integrations undergo the same certification process required for official Marketplace partners .We maintain separate test environments to verify that updates to either platform do not disrupt live property data. Properties working with us receive a dedicated implementation contact who remains available beyond the setup phase.

Our configurations are documented transparently, specifying exactly which data fields sync and which do not . Over the past three years, our integration scenarios have processed over fifty thousand automated guest messages and upsell transactions. We do not resell guest data or monetize behavioral analytics. Our revenue derives solely from platform configuration and support retainers.

FAQ

Does the Hub replace my existing Misterbooking PMS?

No, the Hub operates alongside your PMS as a connectivity and orchestration layer. Misterbooking remains your primary system of record for reservations and billing . We extend its functionality rather than duplicate it.

Which specific Misterbooking modules do you integrate with?

We currently integrate with the core PMS, TriggerFlow communication suite, and the native Booking Engine. Integration with Lightspeed POS is available for properties with F&B outlets . Dynamic pricing connectivity through PriceLabs is also supported .

How are two-way sync conflicts resolved?

We apply timestamp-based resolution logic: the most recent update in either system takes precedence. Field-level sync mapping is reviewed during onboarding to prevent circular updates . Properties can also designate certain fields as master‑source only.

What guest data is shared through the integration?

Only reservation-specific information required for operational coordination is exchanged: guest name, contact details, arrival/departure dates, room assignment, and selected extras . No passport scans, government identifiers, or payment card numbers are transmitted through our orchestration layer.

Can we customize the automated message scenarios?

Yes, all communication flows are fully customizable. You may adjust trigger conditions, channel selection, message content, and timing parameters . We provide starter templates, but every property’s scenarios are configured individually during onboarding.

Testimonials

Our reception team used to spend the first hour of every shift reconciling bookings between our PMS, channel manager, and messaging platform. Since implementing the Hub, reservations flow automatically into TriggerFlow scenarios without manual intervention. The morning is now spent greeting guests instead of correcting spreadsheets. It is the quietest our lobby has been in years.

— Samuel T., Denver

Previous vendors tried to sell us on full automation that removed every instance of human judgment. Flow & Stay Hub took a different approach: they automated the repetitive parts and left the relational decisions to us. Our check-in forms are now digital, but our welcome remains personal. The distinction matters deeply to our returning guests.

— Priya K., Toronto

We were hesitant to push upgrades digitally because most tools insert generic pop-ups that clash with our property aesthetic. The Hub’s forms are fully customizable—fonts, colors, even the tone of the copy. Revenue from early check-in and room preference requests increased modestly but consistently. More importantly, guests complete them without calling reception.

— Marcus W., Portland

Coordination between front desk and housekeeping used to rely on walkie-talkies and handwritten logs. Now room statuses reflect instantly in the PMS planning view. When a guest checks out early, my team receives a quiet notification. There is no noise, no chasing colleagues across the building. The building simply communicates itself.

— Elena R., Miami

We have been burned by integration platforms that offer low entry pricing then impose per‑connection tolls. Flow & Stay Hub quoted a single flat rate covering all bidirectional syncs. Billing is transparent and invoiced quarterly. I know exactly what we pay and what it includes.

— David S., Austin

Most integrations are configured theoretically using sandbox environments. The Hub team requested anonymized export of our typical booking patterns to simulate message triggers accurately. When we launched, every welcome email fired at precisely the correct interval. No guest received a departure message before they had even arrived.

— Naomi L., Santa Fe

Our Mission

We aim to reduce the cognitive load placed on hospitality teams by fragmented software landscapes. Our mission is not to build the largest integration marketplace, but to cultivate the most coherent one. We believe that technology should adapt to property workflows rather than forcing properties to reshape their habits around software constraints. Each integration we develop is evaluated against a single criterion: does it eliminate a recurring friction point without introducing new complexity?

The hospitality industry deserves tools that respect the pace of human interaction. By deepening Misterbooking’s connectivity rather than replacing it, we preserve the familiarity that current users value while expanding what the system can accomplish. We intend to remain a specialized practice rather than a scaled commodity. Our roadmap is shaped by direct conversations with properties, not by investor timelines. There will always be space for platforms that prioritize clarity over comprehensiveness and integration over accumulation.

Integrated operations. Connected stays. One platform.

Advantages